The secret of the excellent client service and successful sales
The seminar is for everyone who wants to win new clients. Companies who concentrate on client services, achieve a sustainable competitive advantage and become leaders.
First class client service
How to become the best in client service? How to get rating 8 out of 10?
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Client oriented team
How to change the attitudes, principles and skills of you team. How to distinguish an efficient employee form an inefficient one.
Dealing with dissatisfied clients
How to approach dissatisfied clients? How to reduce customer complaints?
Customer service technologies
How properly to use technologies for effective client service?
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Keeping customers
How to keep larger percentage of customers and reduce the drain?
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Cut costs and procedures
Remove stupid rules. Top 10 rules that will contribute to successful customer service and cost savings.
Who is this seminar for?
Directors and company owners
Customer Service Managers
Sales Managers
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Marketing and Quality control Managers
Employees in Customer Service
Or for anyone who has encountered these problems…
There are no new sales and dissatisfied customers are increasing.
There are no new sales and dissatisfied customers are increasing.
Advertising costs do not lead to sales growth.
Advertising costs do not lead to sales growth.
You are facing difficulties in attracting new customers and the current ones are not using your services.
You are facing difficulties in attracting new customers and the current ones are not using your services.
You don’t know how to stand out from your competitors.
You don’t know how to stand out from your competitors.
Employees are behaving passively when communicating with clients.
Employees are behaving passively when communicating with clients.
Your employees are demotivated and unwilling to solve customer’s problems.
Your employees are demotivated and unwilling to solve customer’s problems.
There is a big staff turnover. Your employees aren’t interested in working their jobs.
There is a big staff turnover. Your employees aren’t interested in working their jobs.
About John Tschohl
- Founder and president of Service Quality Institute
- Author of the first in the world customer service program
- Service strategy consultant
- Internationally recognized customer service strategist
- Called the “Guru of customer service” by USA Today, TIME and Entrepreneur magazines
For the last 38 years John he has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity and common sense. With his credibility and focus on
empowerment and the power of the social media he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.
Tschohl is dynamic, hard hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads on Customer Service. John is a self-made millionaire. His message is built around ihis 46 years in speaking, designing training programs, and developing a high performance workforce.
empowerment and the power of the social media he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.
The books of John
His clients
Agenda
How to build marketing strategy, focused on effective client service?
10:00 – 11:00
- To become the best in customer service
- To be avaluated 8 out of 10
- Leaders in client service: Southwest Airlines, Vail Resorts, Amazon, Costco, Northeast Delta Dental, Wilderness Safari Africa, Metro Bank London
5 key steps to achieve WOW customer experience and stable finance results
11:30 – 12:30
- What do we need to achieve it?
- How to hire effective employees and to train them well
- Steps to accomplish high finance results
Financial impact of the good client service on the budget
13:30 – 14:30
- Steps to increase market share and company’s value
- How to increase the incomes with 25%, thanks to the client service
- Examples with leaders in client service: Wal-Mart, Dell, JetBlue, Commerce Bank
Which rules and politics to change to achieve better customer service?
14:45 – 15:45
- Continuous employers training
- Increasing brand awareness
- Top 10 rules/politics to change, based on your savings and customer experience
How much does the brand, based on customer service, costs?
16:15 – 17:15
- building damage control skills
- “Mouth-to-mouth” advertising and how it increases sales
- The good examples: Facebook, Twitter, Google, Trip Advisor
Agenda
Session 1
How to build marketing strategy, focused on effective client service?
How to build marketing strategy, focused on effective client service?
10:00 – 11:00
- To become the best in customer service
- To be avaluated 8 out of 10
- Leaders in client service: Southwest Airlines, Vail Resorts, Amazon, Costco, Northeast Delta Dental, Wilderness Safari Africa, Metro Bank London
Session 2
5 key steps to achieve WOW customer experience and stable finance results
5 key steps to achieve WOW customer experience and stable finance results
11:30 – 12:30
- What do we need to achieve it?
- How to hire effective employees and to train them well
- Steps to accomplish high finance results
Session 3
Financial impact of the good client service on the budget
Financial impact of the good client service on the budget
13:30 – 14:30
- Steps to increase market share and company’s value
- How to increase the incomes with 25%, thanks to the client service
- Examples with leaders in client service: Wal-Mart, Dell, JetBlue, Commerce Bank
Session 4
Which rules and politics to change to achieve better customer service?
Which rules and politics to change to achieve better customer service?
14:45 – 15:45
- Continuous employers training
- Increasing brand awareness
- Top 10 rules/politics to change, based on your savings and customer experience
Session 5
How much does the brand, based on customer service, costs?
How much does the brand, based on customer service, costs?
16:15 – 17:15
- Continuous employers training
- Increasing brand awareness
- Top 10 rules/politics to change, based on your savings and customer experience
17:15 – 17:45
Group Photosession with John Tschohl*
18:15 – 20:00
VIP cocktail**
*Group photosession is included for Gold and VIP ticket holders.
**VIP cocktail is included for guests with VIP tickets.
Group Photosession with John Tschohl*
VIP cocktail**
**VIP cocktail is included for guests with VIP tickets.
Choose your ticket
Standard
- Access to the seminar
307 EUR
Business
- Access to the seminar
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Certificate from John Tschohl
- Seat in the front rows
409 EUR
Gold
- Access to the seminr
- Certificate from John Tschohl
- Seat in the front rows
- Business lunch
- Group photo with John Tschohl
512 EUR
VIP
- Access to the seminar
- Certificate from John Tschohl
- Seat in the front rows
- Business lunch
- Group photo with John Tschohl
- VIP coctail with John Tschohl
- Individual photosession with John Tschohl
665 EUR
Registration
Location
The venue of the seminar is Rainbow Plaza
29 Atanas Dukov st., Sofia, Bulgaria
